Warranty & Support Inquiries

Submit a Warranty Issue

We care about your investment! The Genesis YES! Lifetime Limited Warranty comes with every purchase. Foe extra protection upgrade to the YES! Extended Warranty.

In order to expedite a solution from our support department, please attach the following:

  • Proof of Purchase (ie: receipt)

  • Images of issue (ie: Foam Indentations)

  • Images of Law Tags

Select product that requires support. If item is not listed select ITEM NOT LISTED
Comments and notes

YES! Lifetime Warranty Covers:

Foam indentations and body impressions greater than 1”

Manufacturer Defective Springs

YES! Lifetime Warranty DOES NOT Cover:

Foam indentations and body impressions less than 1”

Any issues with covers

Comfort Exchanges

Limited ProRated YES! Lifetime Warranty Terms:

2nd Year: 20% of MSRP is due for manufacturer defect replacement.
3rd Year: 30% of MSRP is due for manufacturer defect replacement.
4th Year: 40% of MSRP is due for manufacturer defect replacement.
5th Year: 50% of MSRP is due for manufacturer defect replacement.
6th-Lifetime: 80% of MSRP for any reason return.

The Lifetime “YES!” Warranty was designed to give you the best experience for life.

If you have an issue with one of our products, or simply want a new one after 6 year, you can replace your Genesis Mattress with another Genesis Mattress at 20% off the MSRP value of the new Mattress.

Creating better sleep, one “YES!” at a time.

“YES!” begins with integrity. Integrity is the most important quality a person or an organization can have. Integrity should transcend through everything we do. We believe that if our integrity as individuals and as a company can shine through everything that we do, “YES! Moments can be created for our clients and our community every day.

After years of experience in the bedding industry, Steve Todd and his team noticed a disconnect between companies, brands and servicing client’s needs. Genesis was formed and named because we believe in new beginnings, by being different than the companies we had represented in the past. Create a new way of doing business that focuses on providing better products and better services to the people who choose us as their preferred Brand.