I had a problem with my remote for a few days. Spoke with Keith and problem solved quickly. I would encourage anyone looking for bedding to go to Genesis. Customer service is the best I've seen in a very long time. Thank you
We purchased our sleep system from a little mom and pop store called The Mattress Joint. Prices were great, products were awesome as well. We decided on the queen L14 with an adjustable bed. The sleep is AMAZING....but one night the adjustable bed stopped working. Honestly, I thought we were doomed....but I spoke to Ryan at Genesis and he made it a point to get right out to our house and fix the issue. Called late Saturday, and was fixed by Tuesday. Now THAT is service....Thanks again for everything Ryan!!....I am going back to bed...lol....
Sincerely, Wendy B
I had a problem with my remote for awhile. I hesitated to call thinking I'd get the run around. I should have called sooner. Spoke with Keith and problem solved. Shipped new remote that day. I would encourage anyone looking for bedding to go to Genesis. Customer service is the best I've seen in a long time. Thank you
Best experience I have had for warranty service. Keith Holton, top notch guy. Helped an old guy fix his bed by sending right part and helped him set it up. More company's should have employees like Keith. Thanks
I just bought the 14 L Series and the base is the kg2 king size and Casey and Keith delivered it and set it up they were very very nice and helpful and I was very happy the bed is the most beautiful thing ever I'm going to have to order another one I strongly recommend this bed to everyone what a difference and again thank Casey and Keith for their professionalism and delivery with setup.
My wife and I had a problem with our bed and Keith helped us immediately, with the best of attention, he sent us the piece we needed super fast, and helped us through the process, thank you very much I appreciate it, thank you.
I really believe that a testimony is not enough to thank you for your treatment and dedication to the problems that arise with the beds. It has been the best experience I have had as a costumer in my whole life, thank you very much for fixing the problem so soon and with such a good character. I recommend it with my eyes closed.
I bought a king mattress first and I loved it so much I bought another mattress for my RV. Very comfortable! I highly recommend Genesis.
"I recently decided to buy a new Genesis mattress and I really have to say that I am very happy with my purchase! I have definitely enjoyed better night sleep and I wake up with less back issues. Thank you for taking such good care of me."
"I purchased a G10 model queen mattress a few months ago and have been extremely happy with it. The right combination of firm and comfort. Sleeping much better than I did on my old mattress. Liked it so much I have recommended them to a few friends and family members as well. Definitely going back the next time I need another one!"
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